I blogged about this a while ago and met the same frustrating response when I finally broke down and called customer support. As a career web developer I'm amazed that a customer serving organization like DD hasn't solved this problem yet. Sadly there is still some poor entry level developer writing DELETE scripts to remove cards from potentially tens (hundreds?) of thousands of accounts. Just update your website and mobile apps guys!!! The time required to write all those scripts dwarfs the amount of time to add an edit or delete button to both the web and mobile apps. So sad that they're apparently just ignoring this problem.
Typical business decisions, I see it all of the time at my job. It isn't a pressing issue for them because it isn't broken, it is just inconvenient for the person who has to write those DELETE scripts. They will probably never fix this because it will always be cheaper to just not deal with it. The business driving programming decisions is alive and well - they will forever have their heads up their asses.
I thought I was doing something wrong. I spent so much time at the computer trying to edit my Credit card info. I then called last month. Kept the phone on speaker for fun to see how long the wait time was--over 2 hours! I finally hung up. I am switching to Starbucks out of principle. DD should care more about their customers. Plus, the Police dis-ing is a problem for me. Even tho they came out with a statement, they should have made a louder statement with firing those Aholes. Not running with them anymore.
I used to really hate Starbucks coffee, then I stopped using milk products all together just out of sheer discomfort (my lactose intolerance got bad), I had their coffee black with sugar. It is really good black with sugar. It tastes absolutely terrible and burnt with creamer or milk etc.
I'm sorry to hear that, this issue made me just stop using the card. I still have it, I just don't use it anymore because it is inconvenient and the teeny tiny discount isn't worth the frustration.
Yes! and today is 9/29/2015 and the same problem still exists!! only the wait time is horrendous! Over a half hour to get a rep!!!
ReplyDeleteThat is both sad and funny at the same time. Thanks for the update :)
DeleteToday is 11/14/16. This is on the WHOLE NEW APP that was released, STILL cannot delete credit card information....lol
DeleteI blogged about this a while ago and met the same frustrating response when I finally broke down and called customer support. As a career web developer I'm amazed that a customer serving organization like DD hasn't solved this problem yet. Sadly there is still some poor entry level developer writing DELETE scripts to remove cards from potentially tens (hundreds?) of thousands of accounts. Just update your website and mobile apps guys!!! The time required to write all those scripts dwarfs the amount of time to add an edit or delete button to both the web and mobile apps. So sad that they're apparently just ignoring this problem.
ReplyDeleteTypical business decisions, I see it all of the time at my job. It isn't a pressing issue for them because it isn't broken, it is just inconvenient for the person who has to write those DELETE scripts. They will probably never fix this because it will always be cheaper to just not deal with it. The business driving programming decisions is alive and well - they will forever have their heads up their asses.
DeleteI thought I was doing something wrong. I spent so much time at the computer trying to edit my Credit card info. I then called last month. Kept the phone on speaker for fun to see how long the wait time was--over 2 hours! I finally hung up. I am switching to Starbucks out of principle. DD should care more about their customers. Plus, the Police dis-ing is a problem for me. Even tho they came out with a statement, they should have made a louder statement with firing those Aholes. Not running with them anymore.
ReplyDeleteI used to really hate Starbucks coffee, then I stopped using milk products all together just out of sheer discomfort (my lactose intolerance got bad), I had their coffee black with sugar. It is really good black with sugar. It tastes absolutely terrible and burnt with creamer or milk etc.
DeleteHow stupid! Waited over 1/2 hour for a rep, finally I hung up. Guess I will just add money manually.
ReplyDeleteI'm sorry to hear that, this issue made me just stop using the card. I still have it, I just don't use it anymore because it is inconvenient and the teeny tiny discount isn't worth the frustration.
DeleteIt is May 2017 and the problem persists.
ReplyDeleteLooks like they just made it very hard to find.
DeleteIf you select "My Account" from the app menu, you can go to "Payment Details" and from there you can remove cards.
Dang, I saw it before in there...
DeleteIt's the swipe that fooled me! Hah!
Oh well at least there is a fix now.
Delete